Protecting your privacy is important to us. We hope the following statement will help you understand how Vedra Industries collects, uses and safeguards the personal information you provide us on our site.

Information Collection: We collect only information you voluntarily give us while purchasing our products or services. We collect no personal information about you unless you choose to provide that information to us.

Information Use: Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not disclose any personal information to a third party for marketing purposes. We use collected information only to complete a transaction (purchase and delivery of our products and services) and complete the shipping requirements.

Information Security: We work to protect the security of your information during transmission by using the Card Industry (PCI) Data Security Standard, a stringent measure designed to protect customer data and sensitive information. Credit information is passed using this highly secure method of transport and is passed directly to our authorized credit card processor ONLY.

On-line Shopping Information: If you place an order on-line, we only request information necessary for completing the processing of our orders and billing. As a result, we will share user information with outside shipping companies and credit card processing companies in order to bill and ship your order. We will not provide any more information than necessary for these purposes and reserve the right to use the information to contact you regarding your order. We utilize InternetSecure for processing credit card payments, we do not access, or retain any of your sensitive credit card information. An approval (or decline) will occur within 5-10 seconds. In this short time, InternetSecure obtains approval from the customer's bank, and applies InternetSecure's Risk Management and Fraud Detection systems to protect your business from fraudulent orders. Both you and Vedra Industries will receive an immediate e-mail receipt.

Fraud Prevention: Vedra Industries reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities. This may require the disclosure of personal information, if such an investigation requires disclosure of personal information kept in our records. We also reserve the right to report improper or unlawful user activity on our website, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

Our Site Security: We use appropriate security safeguards to protect your personal shipping information against loss, theft, and unauthorized access. Any personal information you provide to the Vedra Industries is exchanged and encoded on a secure server. We use advanced security systems to encrypt, or encode, information you send to us in the order process. The encryption process protects your information, such as your credit card number, by scrambling it before it is sent from your computer. We only receive a confirmation of a successful transaction which then activates the necessary shipping requirements.

Conditions of Use, Notices, and Revisions: If you have any concern about privacy at Vedra Industries, please send us a thorough description to info@glycol.ca and we will do our utmost to resolve it.